Middle East Business Consulting is a premier business management and public relations firm, based in Bucharest and Dubai. We support companies in important decisions on planning strategy, operations, technology, organization, and private equity. Together with its clients, Middle East Business Consulting works towards achieving clear competitive advantages and upgrading enterprise value over the long term. We advise global leaders on their most critical issues and opportunities: strategy, marketing, organization, operations, technology, digital, transformations and mergers & acquisitions, across business and geographies. Our unique approach to traditional change management, called results delivery helps clients measure and manage risk and overcome the odds to realize results. ? At Middle East Business Consulting, we believe that the key to growth lies in understanding who your customers are, how they contribute value to your organization and how you create value for them. Once you have that insight, you can design and implement multi-channel strategies that lock in long-term, mutually-beneficial relationships that provide consistent, profitable growth. From vision and strategy in the boardroom to execution and measurement on the front lines, our team brings the knowledge, rigor and creativity required to help clients compete and win.
We deliver our services across our four Practices:
People and values
Our people make us different—energetic about supporting and challenging our clients in equal measure. We’re passionate about making a measurable impact in all we do.
What we do
We deliver true results, focusing on strategic decisions and practical actions tailored to our clients’ unique reality. We engage all levels of an organization from day one, building momentum and capabilities to sustain the success.
Customer Experience Strategy – Customer Acquisition, Growth & Retention; Touch point; Experience Management; Digital Experience Strategy; Customer Communications Programs; Loyalty initiatives; Etc. Operations & Technology Excellence – Call Center Turnaround & Management; Channel Strategy and Operations; CRM Implementation Support; Etc. Learning Innovation – Training and Coaching; eLearning; Curriculum Development; Social Business Management; Performance Management; Organizational Alignment; Etc. Customer Insight Analytics – Data Strategy & Governance; Predictive Analytics & Modeling (i.e. Churn Prediction, Next Best Action); Management Reporting and Dashboard Design; etc. These innovative end-to-end competencies create more successful businesses for our clients through customer-focused consulting services that:
Define customer experience strategies to grow enterprise value and drive competitive advantage
Uncover opportunities that generate bottom-line impact
Optimize processes to improve customer experiences effectively and efficiently
Maximize the return on technology investments
Empower the organization to deliver exceptional customer experiences. Employ innovative training and learning techniques to accelerate results