Quality management analyses is about ensuring customers, both internal and external, get what they want. As travel and technology bring markets, people and products ever closer, it is the single most effective and sustainable means of differentiation between competing companies. Quality Management Analyses is packed with case histories, insights and guidance to the latest and most insightful academic thought in the field of service quality. Our experienced consultants will share with you their ideas, experience and advice as they strive for excellence in service quality.
